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AsylumSupport.info
Resources
An introductory guide: How to consult your users
Description: "Why bother to ask your users (and non-users) what they want or think of the
service you provide? In the private sector the answer is usually obvious - if customers don't get the service they want, they go elsewhere. But the situation is different in the public sector. People often have little or no choice over who provides
their public services (although you should encourage choice wherever possible). As public service users ourselves, we know, for example, that we can't choose which fire service will answer our emergency call, which council will collect our rubbish, or who to pay our tax to.
So if choice is limited, why consult? Two of the key reasons are:
- it helps you plan, prioritise and deliver better services; and
- it creates a working partnership with your users so that they have an interest in better services."
Free download in PDF format - 71 pages
Help with PDF fileshttp://www.servicefirst.gov.uk/