Travel v1

28 - Travel v1

Content

1. Overview

2. Travel Caseworker’s Role

3. Travel to NASS Accommodation

Action of the Allocation Officer

Action of the Travel Caseworker

When to book Travel

Booking seats on coaches

Action by Wackenhut

Passenger Manifests

Dispersal

Failure to travel see Policy Bulletin 14

Travel Delays and Other Problems

4. Individual Journeys to NASS Accommodation

5. Individual Journeys for Interviews etc.

Medical Foundation Referrals

Evidence of Need for Travel

Considerations when Planning the Journey

Journey Plan

Overnight Accommodation

Hotel Bookings

6. Harry Weeks travel – Rail

Ticket Types

Children

Travel Packs and the Underground

7. National Express Bookings

Self Write Tickets

Voids on Self Write Tickets

8. Special Arrangements for Oakington

9. Audit Travel

Purpose and Scope

1.1 All travel for NASS supported persons to their allocated accommodation is arranged by the NASS Travel Section based in Quest House. (N.B. This section does not deal with travel for NASS staff. This is done via the NASS Management Unit.) This section is made up of twelve travel caseworkers headed by an HEO and an EO.

1. Overview

1.2. The travel caseworkers make arrangements for individuals to travel to interviews, appeals, bail hearings or Medical Foundation appointments as necessary. There may be occasions when it is necessary to book overnight accommodation for these travellers. Travel section does not arrange for travel to Solicitors appointments, medical appointments, criminal court cases etc.

1.3. Along with the NASS computer systems, they also have access to specialist software to assist them to book various modes of transport and plan routes. The majority of journeys from emergency accommodation to the new NASS accommodation will be made via hired coaches arranged through a NASS contract, currently Wackenhut (UK) Ltd. Wackenhut are familiar with immigration work as they already move IND detainees around the country. The contract provides for coaches travelling along designated routes from the emergency accommodation, delivering dispersed asylum seekers to pre-determined drop off points where Accommodation Providers will meet them.

1.4. The individual journeys for appeals, interviews etc will be tailored to and the most cost-effective way of meeting the requirements of the individual. As a general rule, the preferred choice for transport will be National Express coaches, but sometimes a rail journey will be more suitable, or possibly a combination of both. For example, travellers arriving at London Victoria Coach station may complete their journey to East Croydon by train.

1.5. NASS have direct links to National Express for coach bookings and a company called Harry Weeks for rail bookings. When arranging overnight accommodation the Travel Officers must first look to spot book a local bed & breakfast hotel. If it is impossible to spot book a hotel, Travel Officers must contact Expotel Hotel Reservations who will make hotel bookings on behalf of NASS. Travel Caseworkers will complete and issue "self write" travel tickets that will be maintained under secure storage arrangements via the Group Authorised Person. Travel have their own safe for storage of self write tickets.

2. Travel Caseworkers’ role

Travel Caseworkers will:

arrange the journeys,

write out the tickets where necessary,

produce a journey plan to assist the traveller where necessary

arrange hotel bookings where necessary

record the information on the appropriate computer systems (including ASYS)

maintain a system which allows an audit trail of which ticket was issued to whom etc

Travel Caseworkers will not:

book business travel tickets for staff members (this is done by the NASS management unit )

make casework decisions about the actions to be taken after a traveller does not turn up for travel or absconds during the journey ( this will be decided by Assessment/Allocation caseworkers)

3. Travel to NASS accommodation

3.1.1. NASS has agreed to give Wackenhut and the Reception Assistants at least one clear day’s notice of travel. Cases delivered to the Travel Bureau before 2.45pm will be booked on the next coach run at least 24 hours later (weekends and Bank Holidays excluded). Cases delivered after 2.45pm will be included on the following day’s coach.

3.1.2. For supported asylum seekers who are in main emergency voluntary accommodation, travel will normally be by means of contract coaches (Wackenhut). The coaches will collect supported asylum seekers from the emergency accommodation and will take them to designated set down points, where the appropriate accommodation providers will meet them.

3.1.3. The emergency voluntary sector accommodation locations currently covered by Wackenhut are as follows:

Amsterdam House – Dover

Millbank - Ashford

Thorncliff Hotel – Hounslow

YMCA – Lambeth

Camden Island – Kentish Town

Sydenham

Pembury Hotel – Finsbury Park

Lambeth Euro Tower

In addition, a coach service will also be required from Oakington Reception Centre.

Further emergency accommodation locations will be identified as the scope of NASS’ responsibility increases to include in-country asylum supported asylum seekers. There may be as many as five additional locations which will need to be serviced by the contract coaches.

Also see section 3.4. ‘When to book travel’

Action of the Allocation Officer

3.2. The Allocation caseworker should progress the case to the point where the next action would be to issue emergency vouchers and HC2, using the earliest likely date for travel.

3.2.1 The caseworker must complete the travel record sheet (Annex A) and attach it to the front of the file. They must note ASYS to show the file has passed to the Travel Bureau and then walk the file to the Travel Bureau and enter it on the Group travel log. They must also leave their extension number on the file. It is important that the intended date of issue of the support package is noted as this determines the earliest date of travel. When they collect the file from the travel section they must prepare the travel letter for the applicant. This letter is then faxed to the reception assistant so they know the details of travel.

Action of the Travel Caseworker

3.3 The Travel Caseworker must check the travel record sheet:

to establish whether the applicant is in emergency accommodation

to gather the remaining information required by Wackenhut

to identify any dependants also travelling

to see if there are any special needs to be notified to Wackenhut. If the special needs mean they are unable to travel by hired coach, the Travel Caseworker must discuss the case with the Team Manager with a view to making an individual journey plan.

The Travel Caseworker must then:

enter the details of those people in emergency accommodation onto the Wackenhut computer;

prepare an individual journey plan and tickets for those not in emergency accommodation;

note the paper file;

prepare and print the travel information letter and attach it (and the tickets where appropriate) inside the paper file ready for inclusion in the support package;

record the details of the journey on the Travel Screen on ASYS;

note ASYS comments to show the file has passed back to the Allocation Caseworker;

call the Allocation caseworker to advise them the file is ready for collection

3.3.1. It is important that the Allocation Caseworker informs the Travel Caseworker when the pack is due to be dispatched as this will decide when a seat on the coach is to be booked. Emergency vouchers have to be back in the Stock Control Room by 4.00pm, therefore the cut-off time for arranging travel is about 3.00pm. This deadline is also necessary for the travel officer to arrange for the coach journey on a specific route. Any cases not completed by this time must be carried over to the following day and travel booked accordingly.

3.3.2. There may be instances when Wackenhut can book a space on a coach already running up until 5pm the day before travel. This option should not be used as a matter of course and is likely to be used for Oakington cases and in instances when an applicant missed the coach on which they were booked. In the latter case the need to travel should be discussed with the Travel Manager.

When to Book Travel

3.4.1 When booking a seat for an applicant on a coach the Travel Caseworker must take into account when the applicant’s pack will arrive with the Reception Assistant, and must allow time for the Reception Assistant to advise the applicant of the contents of their pack. If, for example, the Allocation Officer confirms that TNT (courier service) will collect the pack that day, the pack will be delivered to the Reception Assistant the following morning before 11.00am. The Reception Assistant will then have that day to advise the applicant of the content of his pack and the seat on the coach must be booked for the following day.

Example

Monday – the applicant’s pack is collected by TNT

Tuesday – the pack is delivered to the Reception Assistant at the emergency accommodation address before 11.00 am

Wednesday - the seat is booked for the applicant on the coach

The following chart sets out the schedule for booking supported asylum seekers onto coaches.

Day of the week

Mon

Before 3pm

Mon

after 3 pm

Tues

After 3 pm

Wed

Wed after

3 pm

Thurs am

Thurs after 3 pm

Frid am

Fri after

3 pm

Day coach book-ed for

Wed

Thur

Fri

Mon

Tues

Wed

The above chart does not take into account bank holidays. When arranging travel the Travel Caseworkers must always take into account when the packs will be delivered to the Reception Assistants, bearing in mind that they do not work weekends or bank holidays. The seat on the coach should be arranged for the day after the receipt of pack by the voluntary sector

3.4.2. If travel cannot be arranged for one of the days included on the Assessment section’s calculations a place should be booked on the earliest coach thereafter. This must then be brought to the attention of the Allocation Caseworker when the booking is completed so that the amount of emergency vouchers may be adjusted if necessary.

3.4.3. Where the applicant is not living in emergency accommodation an individual journey is planned to take place two to three days after the expected date of receipt of the support package (excluding weekends and bank holidays). In these cases the travel tickets will be sent with the support package.

Booking seats on coaches

3.5. Once a caseworker has decided what day the seat on the coach should be booked for they must record the relevant information onto the database supplied by Wackenhut. Dependants must also be recorded on the database.

Action by Wackenhut

3.6.1. Each day, by 5pm, Wackenhut sends back details of the next round of journeys and the passenger manifests. Wackenhut must transport everyone notified to them by 3pm 2 days before travel even if this means using minibuses or running coaches half full. A care assistant accompanies the travellers on the coach and refreshments are provided on journeys longer than four hours duration.

3.6.2 The Travel Section compiles a spreadsheet of travellers and faxes this to the reception assistants and accommodation providers 2 days before travel. [This isn’t Wakenhut]

Supported asylum seekers not travelling on Wackenhut coaches:

if anyone in emergency accommodation is travelling on an individual journey (see section ‘Individual Journeys’), their tickets must be included in their support package and the Reception Assistant will explain the details of their particular journey to them.

the Accommodation Provider is notified of the details of the arrival point and expected time of arrival of any supported asylum seekers making individual journeys to their new accommodation by the allocation officer.

On the day of dispersal

3.8.1. On the day of dispersal the Voluntary Sector must ensure that all supported asylum seekers travelling are ready and packed to go at the stated times. The voluntary sector also has an important role to play in reassuring supported asylum seekers. Wackenhut inform the Travel Section of anyone who has failed to travel.

Failure to Travel

4. See Policy Bulletin 14

Individual Journeys to NASS Accommodation

5. Where a NASS supported person has not been able to travel to their new accommodation on a Wackenhut hire coach, an individually tailored journey may have to be arranged. If the person is in emergency accommodation the tickets are sent in the support package via the Reception Assistant. If they are elsewhere the support package is sent direct to them. Where the individual journey is to new NASS accommodation, the Accommodation Provider is also advised where the person should be picked up and the estimated time of arrival. (See section ‘Harry Weeks’ and ‘National Express’)

In these cases a similar process to that for Wackenhut travel indicated above is followed except that:

The travel package must be returned to the Allocation Caseworker for inclusion within the support package and:

sent to the Reception Assistant if the person is in emergency accommodation

sent direct if they are living elsewhere.

the Accommodation Provider is also advised where the person should be picked up and the estimated time of arrival by the allocation officer

if the person is in emergency accommodation, the Reception Assistant is informed that this person is also travelling, but separately from the Wackenhut group

Individual journeys for interviews etc

5.1.1. Allocation Caseworkers include a travel ticket application form and reply envelope in each support package.

5.1.2. NASS supported persons may apply for travel tickets when they need to travel for:

an asylum interview or appeal,

a NASS interview,

the bail hearing of a spouse or any other dependant.

their own bail hearing – see section 96(1)(d))

5.1.3. The dependants of an asylum seeker, who are supported by NASS, may also apply for a travel ticket to enable them to attend the bail proceedings in connection with the detention of the asylum seeker or any of the asylum seekers dependants.

5.1.4. ACU 1 send details of NASS applicants who are being invited to attend interviews to the Travel HEO. When an interview is arranged they check ASYS to establish whether the asylum seeker is supported by NASS. A list of interviews arranged is sent by email to the HEO travel daily. The list contains the name, NASS ref, and ICD ref of the person and the time and date of the interview. Interviews are typically arranged, and the details sent to Travel, 7 to 14 days in advance.

5.1.5. The email is printed and added to the folder containing pending Travel Warrant requests. This folder is actioned by Travel caseworkers on a rota basis. The ACU 1 list is prioritised appropriately and actioned in the same way as a Travel Warrant request except that it is not necessary to check that there is a valid reason for travel.

Medical Foundation Referrals

5.2.1. NASS will also consider granting a travel ticket on an exceptional basis if a supported applicant has a confirmed appointment with the Medical Foundation, following a referral from a GP and is living outside the Greater London area. If an applicant is living in London NASS would expect them to meet the cost of the bus fare (local travel) from the £10.00 cash voucher.

5.2.2. The Travel Officers record the application as CORRESPONDENCE RECEIVED on ASYS, obtain the paper file and consider the application. If the travel date is within 10 working days of the date of receipt of the application, consideration of the application begins without the benefit of the paper file.

Evidence of need for travel

5.3.1. The applicant is asked to include a copy of the letter inviting them to attend as evidence of their need of a travel ticket. In all cases, the Travel Caseworker takes a photocopy for the file returns the one submitted by the applicant with the tickets. The travel caseworker checks if it is a Port interview and that the applicant is required to attend. If they are the Travel Caseworker makes the arrangements.

5.3.2. If no proof of the need to travel has been included with the application, the Travel Caseworker rejects the application and writes to the applicant advising them to resubmit their application with the necessary evidence.

5.3.3. However, if the travel date is less than 14 working days away, the Travel Caseworker tries first to confirm the need for travel without rejecting the application. They may e-mail Validation Section to see if they can validate the need for travel through ACID or make other telephone enquiries e.g. to the ICD interview booking unit or Appellate Authority. They will only reject the application if they are unable to obtain confirmation of the need to travel.

Considerations when planning the journey

5.4.1. Travel Caseworkers should try to avoid booking journeys where the supported person would be required to catch a coach or train before 7.30am or arrive home after 9.30pm. The traveller should also arrive in good time for the appointment and at least 45 minutes before it is due to start.

5.4.2. As a general rule the journey to an interview with the Integrated Casework Directorate (ICD) or the Immigration Service should not exceed four hours, (this should also allow for any interview with the Croydon Enforcement Unit). If asylum is subsequently refused, the applicant may claim that they were unable to give a full account during their interview because they were exhausted from their journey.

5.4.3. Travel Caseworkers should allow on average 3 hours for each appointment. Appeal hearings do not go beyond 4.30pm and at present the ICD do not interview beyond 5pm.

5.4.4. When planning the journey the Travel Caseworker must also take into account the make up of the family group, any special needs and the most cost-effective way of completing the journey. Normally only the principal applicant will need to travel to an interview or appeal.

5.4.5. The Travel Caseworker should use rail, coach and tube planner to decide the most appropriate journey. The tickets will be booked through the Internet for National Express coaches and through Harry Weeks for rail. The Travel Caseworker completes "self write" tickets as appropriate.

5.4.6. If a rail journey includes an underground trip, this can be incorporated within the Harry Weeks self-write ticket. If, however, the main journey is by coach or starts/ ends at an underground station, a London Transport carnet ticket is issued for each single underground journey within zone 1 of the underground. All zone London one day travel cards (adult and child) may also be used to cover other journeys.

5.4.7. The travel ticket issued takes the traveller from their local coach or rail station to the station closest to their destination, including, where necessary, the across London transfers. The applicant is expected to meet the cost of local journeys. For example for a journey from Glasgow to a NASS interview in Croydon, a rail ticket from Glasgow to East Croydon would include the Underground journey between Euston and Victoria. It would not include the journeys from the NASS accommodation to the Glasgow railway station or from East Croydon to the NASS office.

Journey Plan

5.5.1. Once the journey has been arranged and the tickets written, the Travel Caseworker must prepare a journey plan to send to the applicant with the tickets. This may simply consist of the itineraries produced from the specialist software – rail, coach and tube planner - or if the journey is complicated, the Travel Caseworker may produce bespoke instructions.

5.5.2. The Travel Caseworker must prepare a travel package that consists of

travel tickets,

journey plan,

hotel reservation details and directions

returned evidence of need to travel

letter explaining all of the above gives contact points

a new travel application form and reply envelope for future use

The travel package is sent to the applicant by special next day delivery. The Travel Caseworkers must ensure that the travel pack is received by the mailroom in time for it to make the last post.

The Travel Caseworker must also:

enter the travel details on ASYS

note the paper file

note the comments box on ASYS that the file has been sent to the local store

send the file to the local store

Overnight Accommodation

5.6.1. In some circumstances, it may be difficult for the traveller to complete their return journey in one day, especially if an early appointment has been booked.

5.6.2. If an early interview has been booked, arrangements must be made for the person to travel to the location the day before the appointment and they should be "spot booked" into overnight accommodation in the local area.

5.6.3. If the interview is in the afternoon and the applicant will not be able to reach their homeward destination by 9.30pm, they should be booked overnight accommodation and return the following day.

5.6.4. The spot bookings are made by the Travel Caseworkers using Lambeth YMCA for individuals, or Expotel for families.

5.6.5. The accommodation sought is modest, bed, breakfast and evening meal, and close to the location of the appointment. The account is paid by NASS direct and the person is not allowed to charge any other expenses to NASS. They are expected to meet any additional costs themselves e.g. lunch and local travel.

To make a Hotel Booking

5.7.1. Travel Caseworkers should speak to their Team Manager to arrange any overnight accommodation that may be required. This will be at Lambeth YMCA or via Expotel who will arrange a hotel on NASS’ behalf.

5.7.2. To make a booking via Expotel

Phone the hotel or Expotel explain you are calling from NASS and wish to make a booking for an asylum seeker

Give the details of what is required - type of room, (location if Expotel are arranging) date, bed, breakfast and evening meal etc

You will receive a booking reference

Ask for details of the hotel location and a faxed map if possible

Expotel will require faxed confirmation of our requirements.

Complete the Expotel form

The hotel reservation and directions should be included in the journey plan sent to the applicant.

Harry Weeks Travel - Rail

6.1. There are five types of travel tickets that can be self-written by NASS Travel Officer:

Cheap Day return

Single Ticket

Return Ticket

Seat Reservation

Saver Return Ticket

Cheap Day Return

They are generally available for the SouthEast Kent/ Sussex/ Surrey areas only. Valid only after 9:30 and are applicable to day trips only.

Single Ticket

No travel time restriction

Valid for one day only

Only valid for date that is on travel ticket

Return Ticket

Return tickets are open and valid for one month from issue date except for short journeys then will be valid for one day only. Check with Harry Weeks for a day validity

Seat Reservations

Reservation tickets enable numbered seats on specific trains – reservation tickets must be accompanied by a valid travel ticket. Phone Harry Weeks to reserve a seat.

Saver Return Tickets

This is for standard journeys only

Time of travel is restricted

Indicate date of travelling on the ticket

This ticket is mostly restricted or not valid during rush hour times. Cross-country journeys are much less restricted

Due to the restriction please check the To/From and validity of travel times.

There is a number on each ticket, which is in serial number - tickets should be issued according to this number.

All travellers must be issued tickets individually unless otherwise specified.

Each of these tickets contains three copies, the top copy goes back to Harry Weeks every Friday in the Friday envelope, the second copy goes to the traveller, and the third copy remains with NASS.

6.2. Children

Children under 5 years of age do not require a ticket. If travel is arranged for children over 5 years of age, but under 16 years of age, "child" should be written in the top right hand corner of the ticket.

6.3. Travel Packs and The Underground

Travel pack tickets can not start or end at the Underground station. They can be used across London (Glasgow/Croydon). If an applicant needs to travel through the underground a carnet zone 1 ticket must be issued. If they need to travel to other London Underground stations they are issued all zone travel cards.

National Express Bookings

7.1.1. When making a booking with National Express the journey is planned and booked via the National Express website

7.1.2. When using the website it is essential that if a mistake is made the Travel Officer escapes at the confirmation stage and does not attempt to go back at any other stage of the process. To do so would book a duplicate ticket for which NASS is charged. If the travel officer escapes at this stage they will need to start the booking again. A booking should only be confirmed when the Travel Officer is sure that it is correct.

7.1.3. Once confirmed, a transaction reference will be issued which must be entered on the ticket under "issued with ticket number". This is for finance section. A note of the journey price shown on the screen must be taken and recorded on the top copy of the ticket only.

7.1.4. The journey references must be entered on the ticket in the reservation reference boxes. There will be a different reference for each stage of the journey.

7.1.5. The system will then ask for the Travel Officer’s e-mail address so that it can automatically send written confirmation of the booking. The Travel Officer must enter their own POISE e-mail address in order that the response comes back via the Officer’s NASS computer rather than the stand-alone.

Self Write Tickets [For whom]

7.2.1. When issuing self-write tickets the travel officer must ensure that they press firmly and write clearly when filling out the tickets. If a passenger gets lost after giving up their ticket, anyone assisting them must be able to read the duty officer’s telephone number carbon copied onto the back cover of the ticket.

7.2.2. Each stage of the journey (i.e. each time they change coaches) requires a ticket. The ticket book contains 4 tickets therefore a maximum of 4 changes.

7.2.3. If a group or family is travelling together one ticket book per group may be completed rather than one ticket per traveller as in rail tickets. The top copy must be completed giving details of the journeys (if the journey requires more than 4 changes two ticket books must be completed). The top copy in the ticket book goes to Finance section on Fridays, the Travel Officer stores the second copy and the remaining copies are the tickets for the traveller.

‘Void’ Tickets on Self Write Tickets

7.3. If the applicant is only making one journey, e.g. Dover to London, only one ticket must be left in the book. The other three on which the word "void" is seen in the green box must be removed.

If the passenger is making two journeys, e.g. Dover to London and London back to Dover, two tickets must be left in the book and the two tickets with "void" in the green box must be removed.

With three journeys there will be one void ticket and for four journeys, no void tickets.

The void tickets must be attached to the Travel Officer’s copy and stored.

Travel Officers must not make amendments to tickets. Any spoilt tickets must be scored through, photocopied and returned to National Express. The photocopy is for finance use.

Tickets for refund must be photocopied for finance and are also returned to National Express

The fare from the website must be written on the top copy in the book – this is for finance section’s records

Special Travel Arrangements for people in Oakington

8.1.1. Supported asylum seekers who are in Oakington and have applied for NASS accommodation generally travel by hire coaches following our normal procedure. As the Support Package is being assembled at Oakington, Allocation Caseworker prepares the travel letter and includes it with the other documents being e-mailed to Oakington. .

8.1.2. However, there may be occasions where people are being released from Oakington who have only applied for subsistence support, perhaps because they intend to live with relatives. In these cases, it is necessary to arrange an individual journey from Cambridge railway station. A particular seat booking on the train is not made as in most cases we do not know exactly the time of travel. For journey planning purposes, it is unlikely that they will travel before 2pm and Group 4 will transport them to the railway station. The travel letter, journey plan and exact details of the tickets should be faxed or e-mailed to the NASS cashier at Oakington. The NASS cashier holds their own travel pack and writes and issue the tickets for Oakington residents where needed. The NASS cashier also has National Express tickets, and thus the most appropriate means of travel will be selected.

8.2. Where dependants are in different emergency accommodation

Where the family is moving into NASS accommodation and the dependants are in different emergency accommodation, it is necessary to arrange two hire coach journeys to the new address - one journey from Oakington for the main applicant and another for the dependants from their emergency accommodation. The Accommodation Provider must be notified so that they meet both the main applicant and dependants when they arrive. The family is reunited at their new accommodation.

8.3. Where dependants are not in emergency accommodation

The main applicant travels from Oakington to the new NASS accommodation by hire coach in the normal way. If the dependants are not in emergency accommodation, individual journeys are arranged for them. In these cases, the tickets are written and sent direct to the dependants along with a journey plan and covering letter. The family will again be reunited at their new accommodation. Ideally the main applicant and dependants’ journeys should arrive on the same day, but an extra day must always be allowed to ensure the dependants receive their tickets in sufficient time to make arrangements to travel. The Accommodation Providers must be notified so that they meet both the main applicant and dependants when they arrive.

8.4. Oakington Residents who are subsequently detained

Occasionally, travel arrangements will have been made for an Oakington resident to move to NASS accommodation, and the Immigration Service subsequently decide that the applicant should be placed in detention. In these cases the applicant will no longer require NASS support. The Reception Assistant in Oakington will notify the Allocation Caseworker who should let the travel caseworker know immediately so that travel arrangements can be cancelled.

Audit Trail

9.1. Details of all tickets booked and journeys arranged are entered on ASYS. This allows the production of management reports showing which tickets were issued to whom and demand and costs for budgeting purposes.

9.2. Travel Tickets are stored in the Strong Room or the Group safe when not being used by the Travel Officers. The tickets should not be left unattended on desks.

9.3. Letters sent by the Travel Caseworker will include warnings that obtaining NASS travel tickets fraudulently may lead to prosecution and requesting that unused tickets should be returned to NASS. In situations where a refund is possible, Travel Officers will return unused tickets to the travel provider for a refund. Travel Officers will record a comment on ASYS and the paper file where a person has not travelled.

9.4. A separate process will be used for monitoring the level of non-use of tickets or situations where the ticket was used, but the appointment was not kept. This will not be the responsibility of the Travel Officers, but may fall to the Performance Monitoring Section. Support Group will also wish to monitor whether the providers are meeting the terms of their contracts.

Annex A

Travel Record Sheet

Allocation Officer:

Ext:

Intended Travel Date:

Wackenhut / Self Write *

Main Applicant

NASS Ref:

Port Ref

Sex

DOB

Dependants

NASS Ref

Relationship

Sex

DOB

Special Needs: Yes / No

Nationality

Please specify

Language

Current Address:

Emergency Accommodation? Yes / No

Dover

Lambeth YMCA

Ashford

Camden

Thorncliffe

Oakington

Sydenham

Lambeth Euro Tower

Pembury

Allocated address

NASS accommodation / Private *

Provider

Contact phone:

Set down point

* delete as appropriate

Travel Officer Use

Checklist

Date of travel:

Travel Provider

Wackenhut

ASYS

No of passengers

Rail

Spreadsheet

Travel Officer

Nat Express

AO told